Privacy Policy

Information We Collect

When you interact with Megacity Heating & Air Conditioning, we may collect the following types of personal information:

• Your name, phone number, and email address when you contact us or request an estimate.
• Your home address and service location when scheduling HVAC service.
• Details about your HVAC system, including equipment type, age, and service history.
• Payment and billing information when you pay for our services.
• Technical information such as your IP address, browser type, and device information when you visit our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and complete HVAC services you have requested.
• To communicate with you about appointments, estimates, and service follow-ups.
• To process payments and maintain accurate billing records.
• To send maintenance reminders and seasonal service recommendations.
• To improve our website, services, and customer experience.
• To comply with legal obligations and regulatory requirements.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies that are necessary for the website to function properly.
• Analytics cookies (such as Google Analytics) that help us understand how visitors use our site.
• Advertising cookies that may be used to deliver relevant advertisements.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

Third-Party Services

We may share your information with trusted third parties solely for the purpose of delivering our services. These may include:

• Payment processors to handle transactions securely.
• Email and communication platforms to send service confirmations and reminders.
• Analytics providers to help us improve our website and marketing efforts.
• Equipment manufacturers for warranty registration and claims.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Contact Form Data

When you submit a form on our website (such as a contact form or estimate request), the information you provide — including your name, email, phone number, and message — is transmitted securely and stored for the purpose of responding to your inquiry. We retain this data only as long as necessary to fulfill your request and maintain our service records. You may request deletion of your submitted data at any time by contacting us directly.

Your Rights Under PIPEDA

As a Canadian business, Megacity Heating & Air Conditioning operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Know what personal information we hold about you and why we have it.
• Access your personal information upon written request.
• Request correction of any inaccurate or incomplete personal information.
• Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

We will respond to all legitimate access requests within 30 days.

Changes to This Policy

We reserve the right to update this privacy policy at any time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact us: